Policy 1-7 NETWORK, COMPUTER, and SOFTWARE STANDARDS
Prior to the adoption of AP 1-7 on 08/31/2004, Policy 1-7 read as follows.
ADMINISTRATIVE POLICY NO. 1-7
DISTRIBUTION: All Departments/Divisions
SUBJECT: Network, Computer, and Software Standards
PURPOSE: This policy establishes procedures, guidelines, and standards for use of the City of
Lawtons
computer network, City of Lawton computers, and software usage on City of Lawton computers.
BACKGROUND: The City of Lawton has a communications network that connects a majority of its
computers together using a combination of computer software and hardware components. A policy
is
required to establish procedures, guidelines, and standards to ensure proper use of the Citys
network
infrastructure, City owned computers, and City owned software.
Currently, there is no written policy in effect governing the use of the Citys computer network,
computers,
and software used on those computers. City departments have computers running various software
packages. Of these software packages, quite a few are not the same version or even the same product.
There are computers running the Windows 3.1, Windows 95,and Windows NT Workstation operating
systems. Some divisions use the WordPerfect suite of products for word processing, spreadsheet and
database. Other divisions use the Microsoft suite for these tasks. This leads not only to
inefficiencies
because of version incompatibility but also allows for the introduction of errors. The lack of
standard
software also places an excessive support burden on the staff of the MIS Division.
Software used by City staff is classified into the following areas:
-
Operating Systems
-
Office Productivity Software
-
Geographical Information System Software (GIS)
-
Internet Access Software
-
Anti-Virus Software
PROCEDURES:
In order to maintain system security, data compatibility, ease of information sharing, and
minimize introduction of errors among users of the City of Lawton computer systems, the
software standards shown below are in effect. There are quite a few software systems in use by
City of Lawton staff that are not mentioned here. These exceptions are mainly special purpose
database software used to store and retrieve information. Any other exceptions will be evaluated
on a case-by-case basis.
Operating Systems
All City departments will upgrade all desktop/laptop computers to run the Microsoft Windows
2000 Professional operating system as soon as is feasible. All new desktop/laptop computers
will be purchased with the Windows 2000 Professional operating system. Windows 2000
Professional is a secure operating system and cannot be accessed without a valid logon user id
and password. Windows 2000 Professional also prevents non-administrative personnel from
performing certain actions such as installing programs. Administrative access will not be granted
to employees with computers running the Windows 2000 Professional operating system.
The MIS Division will not provide support to computers running other operating systems. Any
exceptions will be evaluated on a case-by-case basis.
Office Productivity Software
All City departments will upgrade their office productivity software to Microsoft Office
Professional 2000. This software suite consists of the following components:
Microsoft Word 2000
Microsoft Excel 2000
Microsoft Access 2000
Microsoft PowerPoint 2000
Microsoft Outlook 2000
The MIS Division will not provide support to other office productivity software packages. Any
exceptions
will be evaluated on a case-by-case basis.
GIS Software
In order to maintain compatibility between Departments and to ensure that the City of Lawton GIS system
is
as close to being state of the art as is economically feasible, the following software will
be used for GIS
computing:
-
ArcView 8.x
-
AutoCad 2004
-
Microsoft Access 2000
Internet Access
Internet access will be granted to employees by the MIS Division upon written request from the requesting
Division supervisor. All Departments and Divisions will notify MIS in writing of any additions
or deletions
from the Internet access list. Microsoft Internet Explorer 6.0 is the designated standard web
browser.
Microsoft Outlook 2000 is the standard Internet E-mail software package. All other Internet access
software is not authorized and will not be supported by MIS staff. Any exceptions will be evaluated
on a
case-by-case basis.
Anti-Virus
All City computers will use Symantec Corporations Norton Anti-Virus Corporate Edition software
to
protect their computers from virus software. Divisions will budget for and with assistance from MIS,
purchase the appropriate number of Norton Anti-Virus software licenses. These licenses will be
forwarded
to and stored at MIS. The software will be installed and updated by the MIS Division.
Training
All departments should ensure that adequate funds are budgeted to train employees to use the computer
hardware and software that is purchased.
Administration
All requisitions for all computer hardware related components and software will be routed
through and approved by the MIS Division prior to purchase. Items included are computers,
printers, cameras, add-on cards, and any other component that connects to a computer. This also
includes hardware and software components that are part of any and all contracts entered into by
the City. Items not in the computer hardware/software category include computer supplies such
as printer ribbons, ink cartridges, computer paper, diskettes, tape cartridges, CD writeable/re-writeable
disks, Zip disks, along with keyboards, and mice.
Department directors will implement procedures to ensure that each division stores all information
pertaining to each division computer in a central repository for use by department, division, or MIS
personnel as the need arises. This repository will contain software disks and licensing information
along
with any and all documents related to computer hardware and software components. Items in this repository
will be clearly labeled indicating which computer the software, licensing, or document belongs to. MIS
recommends that computer serial numbers be used to label items in the repository. By creating
this
repository, departments will be able to more accurately secure valuable computer software, the
accompanying license information, along with software and hardware manuals.
Department directors will designate one employee from each division to serve as the Information Systems
Coordinator (ISC) for that division. Departments will provide MIS with the names of each ISC and
the
divisions they represent. In addition to ISC employees normal duties, the ISC will:
-
Be the divisions first source of assistance when attempting to resolve division computer
problems. Employees will first consult with their ISC prior to contacting MIS for assistance
-
Ensure division compliance with this and all other computer and Internet related policies
-
Be responsible for requesting changes to existing user ids and passwords
-
Be responsible for requesting Internet and Internet e-mail privileges for division employees
-
Ensure that only legally purchased City owned software is installed on City computers
-
Report any and all security violations, computer virus infections, or illegal activity to the MIS
Division immediately
All employees that use City computers will be assigned a unique user id and password to allow them access
to the Citys computer systems. The Human Resources Department will notify MIS in writing
(e-mail is
acceptable) when new employees are hired, employees terminate service with the City, employees are
suspended, and when employees transfer so that MIS can grant or terminate access to City computer
systems.
Department directors will ensure that all technology equipment serial numbers are recorded in case of
theft.
Employee use of City owned personal computers are subject to being monitored as well as all network
and
Internet usage.
City of Lawton computing resources (computer, network, internet) are for official City of Lawton
business only. Any non-business use of City of Lawton computers during normal business hours
is strictly forbidden. Employee use of City computing resources for non-business use is
acceptable during non-duty hours provided that this policy and any other City of Lawton policy
is adhered to.
Computer passwords will be kept confidential. Employees should not reveal passwords to others
or write
them down where they can be found. Employees will share passwords (user id passwords and file/database
passwords) with their respective division and department level supervisors when requested to do so.
Employees will not password data files (documents, spreadsheets, databases, etc..) or other network
resources without first sharing the password with their immediate supervisor. This will prevent
accidental
lockout from valuable computer resources.
Employees will not give out sensitive information over the telephone without first verifying the request
with
their supervisor.
Employees will log off the network during all breaks and at the end of the day.
No employee will install any software package without first contacting the MIS Division for approval
and
assistance. No employee will download any file or software package (including screen savers) from
the
Internet without first contacting the MIS Division for approval and assistance. Only legally licensed
City
owned software will be installed on City computers. All other software is forbidden.
No un-authorized World Wide Web (WWW), File Transfer Protocol FTP), News, Chat(IRC),
servers, print servers, or sites of any kind will be allowed. MIS will approve any and all City
servers or sites.
Network users will not attempt to bypass security systems even if loopholes are discovered. Any
and all
loopholes will be reported to MIS staff immediately upon their discovery.
Employees or the public are not permitted to connect any device to the City of Lawtons
communications network without the express approval from the Information Systems Department
Director. This includes computers, printers, and any other piece of equipment that is capable
of
connecting to the City of Lawton network. Any unauthorized network connections will be
considered a violation of this policy and criminal prosecution may result.
In order to ensure proper design, security, information integrity, and continuity, any and all database
files
will be developed with the approval and assistance of the MIS Division.
REFERENCES: None
RESPONSIBLE DEPARTMENT: Information Systems
RESCISSION: This policy rescinds Administrative Policy 1.7 dated September 1, 2002.
_______________________
Larry Mitchell
City Manager
June 20, 2003